Monday, August 27, 2012
The importance of non-verbal communication
Have you ever made an instant judgment about a person, without ever speaking to him or her? Can you tell when people are worried, afraid, or angry? Research suggests that very little of our communication is actually verbal. About 93% of the information we give and receive is actually nonverbal.
Through nonverbal communication, we make all kinds inferences and decisions—even though we don’t always realize it.
It’s important to be aware of nonverbal messages, so we can avoid sending and receiving unintentional messages.
Nonverbal communication causes us to make many judgments and assumptions.